What we collect, what we deliver, and when we refund.

Privacy policy

Razorpay processes payment credentials. We do not store your card number, UPI PIN, or banking password.

The analytics store does not retain the visitor's raw IP address or raw browser identifier, and the generated site respects browser Do Not Track and Global Privacy Control signals.

Information we collect

We collect the contact and business details you enter, your generated website content, account activity, payment status, support messages, and basic product analytics. If you import a CSV, PDF, or TXT file in the builder, we extract its text in memory for your editable website draft and do not retain the original uploaded file through that import step. Razorpay processes payment credentials. We do not store your card number, UPI PIN, or banking password.

Published customer websites count weekly page views and taps on WhatsApp, phone, and directions so the site owner can understand whether the website is helping. To estimate unique weekly visitors, we create a one-way identifier from limited request information and rotate it every India-local reporting week. The analytics store does not retain the visitor's raw IP address or raw browser identifier, and the generated site respects browser Do Not Track and Global Privacy Control signals.

How we use it

We use this information to create and host your website, manage your account and domains, confirm payments, prevent abuse, provide support, measure product reliability, and send service updates you request.

Service providers

We use infrastructure and service providers including Supabase (database and sign-in), Vercel (hosting), Razorpay (payments), and product analytics or monitoring providers. Depending on which features are live, they may also include Cloudflare (file storage and AI models), Resend (email), Upstash (request limits against abuse), Sentry (error monitoring), Patherle (support chats on WhatsApp) and fal (AI image models). They receive only the information needed to perform their role.

Retention and control

We retain account, payment, and website records while your service is active and as needed for security, support, accounting, and legal obligations. You can ask to access, correct, export, or delete eligible personal information by emailing mewdiaservice@gmail.com. Some payment and transaction records may need to be retained.

Security and children

We use access controls, encrypted connections, and scoped service credentials. No online service can promise absolute security. This service is intended for business owners aged 18 or older.

Service terms

You keep ownership of the business content and images you provide.

We may improve features and templates while preserving paid entitlements.

What the standard purchase includes

The ₹500 standard purchase includes one generated business website, a hosted address, SSL, and hosting for the first year. That hosted address is the Vercel URL shown at publish time. Hosting renewal is ₹250 per year. ZIP export and connecting a customer-owned custom domain are separate ₹250 one-time features unless a written offer says otherwise. Connecting a custom domain is coming soon.

ZIP export

A ZIP export unlock applies to one site. When you ask for the ZIP, we build it from the newest version of that site sent for publishing. The ZIP holds the generated website files and a self-hosting guide. You can download it for 15 minutes after it is built, and each download link works for up to 2 minutes inside that window. After the 15 minutes, or if a build fails, ask again and we build the same version again under the same unlock. A newer version gets a new ZIP. Export is not available while hosting is suspended or expired.

Your content and responsibilities

You keep ownership of the business content and images you provide. You give us permission to process and publish them to deliver the service. You are responsible for their accuracy, permissions, licenses, claims, pricing, and compliance with rules that apply to your sector.

Domains

The custom-domain feature is coming soon. It connects a domain you already own. It does not include buying or renewing that domain. You remain responsible for registrar fees and for keeping domain access and DNS records current.

Acceptable use

Do not use the service for unlawful, deceptive, infringing, abusive, or harmful content, or to interfere with the platform. We may suspend affected content or accounts when needed to protect customers, the public, or the service.

Availability and changes

We work to keep published sites available, but maintenance and third-party infrastructure can cause interruptions. We may improve features and templates while preserving paid entitlements. Custom work requires a separate written scope and quote.

Liability and governing law

To the extent permitted by law, the service is provided for the amount paid and we are not responsible for indirect losses, lost profits, or business decisions based on customer-supplied content. Nothing here limits rights that cannot legally be limited. These terms are governed by the laws of India, with courts in Bengaluru, Karnataka having jurisdiction.

Refund policy

We will correct or refund a duplicate payment.

If a paid website cannot be published because of a failure in our service and we cannot resolve it within seven working days after you contact us, you may request a refund for that undelivered purchase.

When we refund

We will correct or refund a duplicate payment. If a paid website cannot be published because of a failure in our service and we cannot resolve it within seven working days after you contact us, you may request a refund for that undelivered purchase.

After delivery

Payment authorizes immediate delivery of a customized digital website. Once the website or paid add-on has been successfully delivered, change-of-mind refunds are normally unavailable. This does not remove any statutory remedy that applies to a defective or misdescribed service.

How to request help

Email mewdiaservice@gmail.com with your account email or mobile number, website address, payment ID, and a short description. Do not send card details, OTPs, UPI PINs, or banking passwords. Approved refunds are sent to the original payment method according to the payment provider's processing time.

Payments, delivery and cancellation

The pay screen shows the full price before you pay, and our server checks the amount before a feature is unlocked.

Nothing renews by itself.

Price and payment

The pay screen shows the full price before you pay, and our server checks the amount before a feature is unlocked. Payments go through Razorpay. UPI, cards and the other methods Razorpay supports appear in its checkout.

No recurring payments

Nothing renews by itself. Hosting renewal is a separate ₹250 payment that you choose to make each year, so there is no automatic debit to cancel.

Delivery

Websites and add-ons are delivered online. After payment, your website is sent for publishing, and My websites in your dashboard shows its status.

Cancellation and refunds

Refunds follow the refund policy above. Credits for images, cards and decks are not on sale yet. When they are, credits will not be refundable in cash, a failed render will return its credits automatically, and the pay step will say both before you pay.

Chargebacks

If you see a payment you did not make, or the same payment taken twice, tell us first so we can correct it. You can also raise it with your bank or card issuer, which may start a chargeback through Razorpay.

Complaints and grievance officer

Within 48 hours we reply with a ticket number and a copy of your complaint as we recorded it. We redress a complaint within one month of receiving it.

Email your complaint to mewdiaservice@gmail.com with "Complaint" in the subject, your website address and what went wrong. Do not send card details, OTPs, UPI PINs or banking passwords.

Within 48 hours we reply with a ticket number and a copy of your complaint as we recorded it. We redress a complaint within one month of receiving it.

If our answer does not settle it, you can take the complaint to the National Consumer Helpline at consumerhelpline.gov.in.

Our yearly dark pattern self-audit lists what we checked on these pages and on the pay screens.